Providing Managed Facility Services in Eastern and Central MA since 2008

Our Account Manager, is absolutely wonderful. She is always attentive to our needs and is only only a phone call away if something comes up. When things do happen, I can always depend on issue being solved in a timely manner and in a way that reminds us of why we use City Wide to begin with. A+ team we have here.

We appreciate the value of the Managed Services aspect of our relationship. It saves us time when sourcing providers for various projects and we understand that providers are well-vetted and reputable.

City Wide Facility Solutions is a trusted business partner. The turnaround time on quote requests has been outstanding and their contracted services always deliver to our fullest satisfaction.

Everything has been great. When we text or call for a favor or issue they are quick to respond and always willing to make things right or help out in any way that they can. We are in constant contact with the Account Manager so whenever we have an issue, he is quick to respond and resolve the issues.

City Wide does a great job making sure facilities are kept clean and will immediately notify us when something needs to be addressed. This goes the other way as well, if something needs special attention, City Wide is quick to act. Our facility looks great on a daily basis. There are no complaints from employees as far as the cleanliness of the facility.

Steven Gloria makes routine visits and reviews the quality of the service provided and asks if there is anything that City Wide can do better. This is great customer service and greatly appreciated. City Wide has been great at providing the basic cleaning services at our facility. We also had several interior walls painted this past summer through City Wide. Very good job performed as well.

We truly enjoy working with City Wide for several reasons. Jacob Robson is exceptionally hands-on and detail-oriented, which has made a significant impact on our collaboration. He regularly walks the property, providing valuable feedback and photographs that help both his team and our maintenance staff address any issues effectively. This proactive approach ensures that we maintain a high standard for our property and fosters a strong partnership between our teams. Overall, the commitment and professionalism of City Wide make our experience very positive

We have been very happy with the service provided by City Wide. They have been extremely helpful setting up janitorial services and offer other services when the need arises. I like the responsiveness and the friendliness of the team. I like how quick they are to address concerns.

Very dependable always here on time to clean the facility. Thank you! Great services provided, dependable easy to connect with when needed.

It has been great utilizing the other services City Wide is able to offer such as plumbing, paving and line striping because they are not services we use all the time. We would regularly have to make new contacts for [these services]. Being able to leverage a vendor we have already who already has those relationships has been extremely helpful.

The team that is assigned to our site for janitorial contract have been nothing short of amazing. After having had a sub-par contract for a couple years prior, our switch to City Wide Managed Services for janitorial has been a sweeping success, pun intended.